This little girl is actually quite pitiful, she has passed the three-month internship period, and it stands to reason that she can now sell goods in the counter group, but the manager said that she is not good enough to learn the product, so she can only distribute flyers at the door.She thinks that she has learned the product very thoroughly, and often if there are some very professional customers in the store, she can also answer the professional terms, which is not worse than those old employees, but there is no opportunity to perform.It's not that the manager sees her young and wants to squeeze her labor force, you must know that she can't earn a commission by handing out flyers at the door, and can only get a pitiful basic salary."
Okay, then it's up to you to introduce me 1" Luo Tian heard that the little girl had a commission to earn, so he nodded and said without thinking about it: "Don't look for other salesmen to come, I can't trust them." ”Yes?
The little girl's eyes widened, what did this customer say?
Can't trust those old salesmen?
Can you trust yourself as a newcomer?
Hand out flyers at the door?
She didn't pay attention to the commission at all, because the watches they sold were luxury goods after all, and the price was so high, it was not easy to sell one, and she didn't have any hope for the customer in front of her.Her mind is not as heavy as the salesman who sells goods inside, and she didn't look down on Luo Tian because he was not dressed well, in her eyes, all customers are the same, as long as they have needs, they will do their best to meet them."
Alright then, you wait for me!"
The little girl nodded, put the flyer in her hand aside, and then said to Luo Tian, "Let's go!"
Which watch do you like, I can introduce it to you personally. ”Hearing the little girl's words, Luo Tian felt that he would not be mistaken, this little girl should definitely not be the kind of person who looks down on people, so he also wanted to take this opportunity to help this little girl once.At least if you can earn a commission, you can earn it for those guys who look down on people in the eyes of dogs, it is really better to feed the dogs, so Luo Tian wants to give this opportunity to make money to this little girl.Luo Tian and the little girl came directly to the counter where he was optimistic about the watch just now, Luo Tian pointed to the limited edition watch on the counter and said: "What I am optimistic about is this watch, you take it out and show it to me, and then introduce it to me." ”This......
The little girl saw at a glance that Luo Tianxiang was actually the most expensive watch in the entire store, worth as much as one and a half million, and this kind of expensive watch would not be taken out if she didn't know that the other party had the ability to buy it.However, the little girl didn't think about it that much at all, she only thought about how to serve the customers well, and she would try her best to meet the customers' requirements as long as they had them.So she didn't hesitate at all, took out the key to the counter from her pocket, took out the watch and handed it to Luo Tian, reminding, "Sir, please pay a little attention, don't drop the watch on the ground." ”"If the watch is broken, whether you look at the watch or not, you need to buy it."
It is also a reminder to customers not to break their watches, but the way the little girl speaks and the female clerk just now are completely different styles, and the words of the female clerk make people feel uncomfortable when they hear it.After listening to the little girl's words, it can not only play a role in prompting, but also make people feel very comfortable, which is the gap in service quality.After Luo Tian took the watch, the little girl began to take the trouble to explain the performance and product highlights of this watch to Luo Tian.Luo Tian heard that this little girl explained very professionally, and he had never heard other salesmen explain it, but he understood all of this little girl's words as a layman, and it sounded very attractive.The situation of Luo Tian and the little girl immediately attracted the attention of the other female clerks, and the female clerk who had just left Luo Tian to greet other customers was also looking at the little girl with a blue face at the moment.The two seemingly rich couples just now were dressed very beautifully, so they also took a good look at a watch, and took it out to try it on, but when they heard the price, they were scared away.This made the female clerk very angry in her heart, and wasted her tongue for so long, although she was smiling on her mouth, she scolded with contempt in her heart: "What a pair of poor ghosts, pretending to be rich!"
”At this moment, she saw that the male customer she didn't care about was listening carefully to the little girl's explanation, and she actually took out the most expensive watch in the store and let the other party play with it, which made her very angry."
Hey, Xiao Zhao, what are you doing here?"
The female clerk walked up to the little girl and Luo Tian, looked at her and said without a good face."
Yikes!
Sister Wu, why are you here?
”The little girl named Xiao Zhao had just been concentrating on introducing the performance and style of the watch to Luo Tian, and she hadn't noticed when the female clerk named Sister Wu was standing beside her."
Sister Wu, didn't the guest say that he wanted me to introduce this watch, I saw that you all had guests at that time, so I put down the flyer first and came over to introduce it to the guest."
Hearing the little girl's words, the corners of Sister Wu's mouth twitched involuntarily, as far as the guest you introduced looked like a poor dick, could he afford it?
However, although this Sister Wu looks down on Luo Tian, she doesn't dare to say this kind of thing in public, which is serious discrimination against customers and will be punished by the shopping mall."
Did you know that this watch is the most expensive watch in our entire Bulgarhua store?"
Sister Wu looked at the little girl with a preachy look and said, "How can you just take out the watch and play with the customer?"
”"In case the handsome man falls, or scratches, affecting the sales of the watch, can you afford this responsibility?"
Luo Tian kept watching this Sister Zhao talk, but he could see that this female clerk obviously had a grievance in her heart and had no place to spread it, so she sprinkled it all on this little girl."
Sister Wu......
The lesson is that this watch is really expensive, and I really can't afford to pay for it if I get scratched or broken!
”The little girl looked at Sister Wu and said, "But I have memorized all the rules and regulations in the store." ”"Didn't you say you wouldn't let guests try on watches?
And I have sealed the whole watch in accordance with the regulations, and reminded the guests to be careful not to fall on the ground, I completely acted in accordance with the rules, and I didn't violate any of them, right?
”This clerk named Xiao Zhao has been handing out flyers for three months, and she is also on fire in her heart, usually she doesn't have the courage to talk back to other clerks in the store, is there a customer looking for her to introduce products today.I don't know where I got the courage, but I actually said a few words to the female clerk.